Ford driver shocked when warranty refuses to cover regular repairs – and he's forced to fork over $2,500 | 1ES3N93 | 2024-05-07 12:08:01
A CAR owner found himself in disbelief when he was denied general maintenance by his warranty company and had to pay thousands.
The Mill Creek, Utah, driver insisted that the car warranty company should pay for the repairs.
Daniel Waters has CarShield as his extended warranty coverage, local news outlet KSL-TV reported.
After a phone call with the business, Waters was in disbelief when he was shut down and the warranty company denied his claim and closed his dispute as well.
"Can you believe that," he asked.
He wanted CarShield to cover repairs to the engine of his Ford F-150 as it started to make a loud, worrying noise.
It was found that he had an exhaust leak.
"Due to the uh exhaust manifold warping," Waters explained.
"And then causing the bolt heads on the exhaust manifold to break."
Apparently, Waters has a truck engine that is known to have manifolds that become warped to the point of breaking the bolts that mount them to the engine.
His claim for reimbursement resulted in the manifold being covered by CarShield but the bolts were not, the driver said.
The company stressed that the bolts were not correctly torqued.
<!-- End of Brightcove Player --> This is why CarShield continues to deny his claim.
"How can they assess the torque on the bolts if they haven't seen the vehicle," Waters queried.
The vehicle owner said he'd like between $2,500 and $3,000 back.
CarShield said they have been "working out a mutually agreeable resolution to this claim," after Waters went to KSL-TV and the network reached out to the company.
</div> </div> Since then, Waters told the news outlet: "The matter has been resolved to my satisfaction."
Neither CarShield or Waters would elaborate to the reporters on what the agreement was.
Drivers have even been warned recently of a corporation that scammed people who bought car warranties from them.
As car owners normally view an extended warranty as a good idea to avoid unexpected costs, it is important to research the company offering the warranty as you could be in for a scam.
The Federal Trade Commission found the American Vehicle Protection Corporation guilty of violating the Telemarketing Sales Rule last year.
CarShield did not immediately respond to The U.S. Sun's request for comment.
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