'This shouldn't be too hard,' says Kroger shopper as he urges chain to bring back self-checkout feature after year away | MN9VMUR | 2024-05-06 17:08:01
A SHOPPER has demanded a self-checkout change at Kroger as others say they no longer want to shop there.
The customer took to X, formerly Twitter, to call out Kroger and other retailers including Pick N Save for failing to offer a new self-checkout option.
"Okay @Kroger, @PicknSaveStores, @MyKingSoopers, @mymetromarket, bring back the ability to mute the self checkout!" the shopper wrote.
"Even @KwikTrip lets you do it."
The shopper added that the mute option was available "for years" and then it was suddenly removed.
Kroger replied by saying that the feedback would be passed on to its leadership teams and the shopper noted the change "shouldn't be too hard."
Like-minded shoppers have complained about the change on the Reddit thread r/Kroger.
One customer explained that the option used to be given of having the voice on high, low, or mute before getting rid of the mute function.
"I'm curious what purpose that might serve," they said adding that "it's just a cacophonous mix of a half-dozen recordings of the same disembodied woman's voices…until everyone tunes it out."
"Noticed this recently as well. Makes me never want to shop there again," another added.
The only explanation offered in the thread for removing the mute option was that it alerts employees to potential shoplifting.
However, the disgruntled shoppers noted that with the number of times the voice speaks out it no longer grabs attention.
<!-- End of Brightcove Player --> "That makes sense of course, although I wonder if it makes a practical difference. I'd think cashiers would get 'alarm fatigue' pretty quickly," one said.
Another noted that customers will also be disinterested and fatigued by the continuous and sometimes incorrect requests made by the self-checkout which could lead to them ignoring legitimate issues.
"You already have cameras and the itemized list I rung up. What else do you need to prevent theft?" the shopper threatening to boycott the retailer added.
"Just treating customers like they're stupid and like they're thieves at the same time."
This latter complaint has been made by numerous customers toward several major retailers in response to their anti-theft measures.
These include receipt checks, having products under lock and key, and item limits.
</div> </div> Target shoppers have complained of long lines at self-checkouts after the retailer introduced operational hours at the kiosks and an item limit.
Walmart has been told to "quit playing games" with its receipt checks.
Both retailers along with rivals CVS, Walgreens, and Dollar Tree have all been slammed for locking up items on shelves which is set to see Amazon benefit.
Meanwhile, another Kroger customer has asked the retailer to make another change at the self-checkouts regarding payment methods.
In response, the retailer admitted that its current system "could be easy to miss."
The U.S. Sun has reached out to Kroger for comment regarding the mute option on self-checkouts.
More >> https://ift.tt/8pil9OB Source: MAG NEWS
